Think about your priorities
Whether you already know your travel dates or are still comparing options, a direct enquiry is a good place to start. Share the purpose of your visit, your expected length of stay and the number of guests so the team can respond with relevant information.
If you are arriving from an airport, travelling with children or planning to continue to a safari destination, mention the timing and any transport questions early. This makes it easier to check whether the accommodation location and arrival arrangements suit your plans.